FAQs

Below is a complete list of all of our frequently asked questions.    

TerminalFour

Why TERMINALFOUR?
After an extensive review of several systems, the UF Web Content Management team decided to move forward with TERMINALFOUR.  The team's suggestion was based on:
  • Security
  • Architecture
  • Maintenance
  • Ability for staff to manage and update content.
  • Ease of migration from WordPress and HTML
  • Experience with Higher Education Institutions
What is TERMINALFOUR?
TERMINALFOUR is a web content management system that is easy to use and scalable. (Note: TERMINALFOUR is not a hosting service. Hosting will be required separately to use TERMINALFOUR).  Higher Education Institutions around the globe have adopted TERMINALFOUR to maximize their online presence.  T4 has offices in Ireland, North American, Australia and the UK.
What benefits can we expect to gain by using TERMINALFOUR?
  • The university will be standardizing its web presence on  a common tool.
  • The service will be centrally managed and supported.
  • Cost savings on licensing and hardware for departments and colleges.
  • Non-IT staff can manage content and web developers will be able to focus on development.
  • Increased functionality and easier reuse of content across our websites.
Will I need to move my content into TERMINALFOUR?
Not at this time.
Will training opportunities be available for TERMINALFOUR?
Yes, online training is available in the e-Learning tool Canvas: lss.at.ufl.edu. Users can request enrollment in the training by submitting the T4 enrollment request form: https://webservices.it.ufl.edu/contact/terminalfour-enrollment/
Will there be any technical support after my unit has migrated to the new Web Content Management System?
Yes, online training will be available for technical and non-technical training. All requests for services can be made by submitting a Work Request form: http://webservices.it.ufl.edu/contact/ More information on support and services will be available at a later time.
I’m a Web Developer. How soon can I get started using TERMINALFOUR?
Web Developers, Webmasters and Technical Trainers are required to complete the training before we are able to set up accounts for their department’s end-users. Additionally, it is necessary for the department’s webmaster to request that their website to be provisioned in T4 BEFORE we are able to add any users to their website in web content management system. A form to request websites is currently being developed. After completing the TERMINALFOUR Technical Trainer course and your website has been provisioned, make your request to Web Services then complete the process for you to gain access to your T4. See complete details for the approval process here: https://webservices.it.ufl.edu/uf-template/terminal-four/.
Can I customize the TERMINALFOUR template to use my current UF website colors & designs?
Any questions, comments or requests to change, modify the approved UF branding, identity and signature system should be emailed to: identity@admin.ufl.edu. The present Web standards are available at: http://identity.ufl.edu/web/.
How can our unit sign up to migrate to TERMINALFOUR?
The webmaster of your department must first request that their website be provisioned by submitting the T4 Website Request form (currently being developed), and the user must complete the required training course in Canvas at lss.at.ufl.edu. After completing the training course, units will be able to submit their request for access to TERMINALFOUR through the link that is in course module or at the Web Services website.
How are rights and roles assigned?
Your role in TERMINALFOUR will determine what content you have rights to edit, modify, delete or add to your section.  T4 roles will be assigned at the end of the training course.
Are TERMINALFOUR roles the same as Security Roles?
Roles in TERMINALFOUR are not the same as Security Roles. Security Roles are necessary to ensure that the users are able to access to different functions in the enterprise system.
I have registered for the course. When I will be able to get started?
Once Web Services has received your enrollment request, you will be placed in the course. There is no approval process to be enrolled. Access to the course will be provided in mid-August.
Will I be able to experience working in the system before changing real content on the website?
Yes. A "sandbox" is being developed to allow the user to work with TERMINALFOUR before gaining access to the system. The sandbox will be in the training course.
What is the approval process after the training is complete?
Your Department’s Security Approver (DSA) as well as the webmaster of your department will need to be provided with the TERMINALFOUR Access Request form submitted that is obtained after completing the course modules. See complete details for the approval process here: https://webservices.it.ufl.edu/uf-template/terminal-four/. The procedure for requesting Security Roles may vary across departments. Check with your supervisor to determine the best method communicating the role request to your DSA.
How soon can I get started after my DSA has entered my role?
Please allow up to two business days for your role to be processed after it has been entered into the system by your DSA.
Will webmasters of other units be able to make changes to my site?
No. Each Unit/Department will be placed in a Group. Only the Webmaster of that Group has the ability to configure the content for that Group.
What is the process for gaining access to TERMINALFOUR?
  1. Successful completion of the required training
  2. Submit the Access to T4 Request Form to your DSA
  3. DSA enters into the system and the role is approved by the Security Approver
  4. Once the Security Approver has processed the request, allow two business days for the request to be completed
  5. Access Granted
Can I use my current theme in TERMINALFOUR?
You are able to modify the T4 template to match your current theme, it only takes some understanding of HTML, however, web services will not be able to support any customized code.
I am using a WordPress plug-in, does that exist in T4?
Perhaps.  T4 has a long list of features and are equivalent to WordPress or other CMS.  To add a plugin to T4 does require an administrator, and the plugin has to be vetted to make sure that it won¹t cause any conflicts with the WCM.
What is publishing? How does it work?
T4 is centrally managed, and doesn¹t actually serve HTML to end users. What is does is hold your content until it is approved and then it builds the HTML(or pl/php/aspx/etc) code and sends it to the web server that is defined with your initial request for T4 access. T4 then uses SFTP/SCP to transfer the built files to your server. This is normally done on a schedule, but can also be performed on demand.
Is there a size limit for uploading files in T4?
Yes. T4 has a bulk uploader that limits file size to 50 mb. Make sure your PDF’s are optimized for the web. The vendor TERMINALFOUR has determined this as a safeguard to ensure that the system will not ‘time out’ as in the case for large uploads.
Will hosting still be required?
Yes. T4 is a web content management system only and not a hosting service. You will still need a place to store your website and videos
Can I upload my videos into TERMINALFOUR?
No. T4 not a resource hub for video files. Users will need to have a separate source for hosting video.
Will I still need to maintain a separate host account if I move to TERMINALFOUR?
Yes.  TERMINALFOUR is a content management system.  It is not a hosting service. You will need space on a separate server to host your content.
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General

How do I find out about updates to the template?
WordPress template version 1.4 released in March 2013 has an update notification system built in to the theme. For more information about the HTML template it is best to sign up for the WEB-MANAGERS-L@LISTS.UFL.EDU list-serve. For instructions on how to do so see: http://nersp.osg.ufl.edu/~asr/listserv-basics.html.
What type of resources are available to help with our Web site?
The CITT is available to assist you with your site. You may download the Word Press or HTML tutorials at http://www.it.ufl.edu/webservices/; email: webmaster@ufl.edu or call for an appointment at 352-273-4902.
Do I have to use this template?
No, there is no presidential mandate to use this interim design of the UF homepage. Colleges and units are welcome to utilize this interim design, or wait until the conclusion of the full reimplementation and use that design. It is up to the individual college or unit's choice and available resources, whether they want to implement this template.
What are the identity guidelines for using this template?
Any questions, comments or approval requests regarding UF's identity and signature system should be emailed to: identity@admin.ufl.edu. The present Web standards are available at:http://identity.ufl.edu/web/.
The main bar - the institutional navigation - links to the general UF links, right?
Yes, the links there are standardized across the university.
If our IT department is thinking about using a CMS other than WordPress, would we be able to use the templates down the line? Will they be compatible?
You can use elements of the HTML & CSS templates to build your own theme for whatever CMS you choose. A reminder to campus: WordPress may or may not be the choice the sub-committee selects for the campus CMS. Moving from any CMS to a different CMS is no easy task. Depending on what CMS is chosen we may or may not be able to write migration scripts to facilitate the process.
We can do more right now with WordPress than we can with HTML, right?
The benefit of WordPress is that all your information is in a database. If the future CMS is WordPress all your data is still there you just need to apply a new theme. WordPress also supports workflow and the ability for non technical users to edit or create pages easily. The benefit of HTML is the lower learning curve for customization. Easier to theme existing applications.
We have a lot of units that use the old template. Can Web Services provide the expertise and resources to develop out a new site?
Yes, Web Services works with individual colleges and units to design and build Web sites. Please email webmaster@ufl.edu to set up a meeting so the Web Services team can work up a cost estimate.
In the interim, at the university level, how well is the CMS working for homepage content?
The CMS works very well because it frees up developers from having to do all the editing. Developers can work on adding additional functionality and creating new applications.
Can our faculty who have their own sites copy the code and use it?
Yes, we encourage that!
Is the template Mobile friendly?
This design works on Mobile but it is not responsive. Web Services plans to make the design responsive as part of the next major redesign.
Is there a template that works with Dreamweaver?
At the time of this writing there is no Dreamweaver template.
Is JavaScript required?
JavaScript is required to use both the HTML and WordPress templates. The menus, slider, stacker, and even the CSS styling for HTML5 elements require JavaScript to be enabled.
How well do the templates degrade to older browsers specifically IE?
The templates will work well down to IE 7 as long as JavaScript is enabled. The templates won't work in IE 6. (UF doesn't support it anyway.)
How can we best facilitate updates to the institutional navigation bar?
Web Services will push out updates via the WEB-MANAGERS-L@LISTS.UFL.EDU list-serv for all template changes. We plan to place the institutional nav somewhere so users can screen scrape the information if they choose.
Will there be change sets to the templates?
Yes. The template is in a repository. Currently only web services staff has access. We are in the process of determining the best course of action to push out the changes as they occur.
I need to set up a full database system now. What guarantees do I have that the reimplementation will work with what I am doing now?
The CMS sub-committee is looking at vendors now. While no guarantees can be made, we hope that whatever CMS is selected it will allow for migration from WordPress.
Are all of the Photoshop files included in the templates?
There are no Photoshop files available at this time.
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HTML

How do I add a custom departmental logo to template?
No unique logos are permitted. Contact identity@admin.ufl.edu if you have questions. To alter the logo in HTML see the edit logo tutorial.
How do I get the template to run on IIS with Server Side Includes?
This template should be compatible with IIS except for the date modified variable which needs to be updated with IIS server variable code. If your department does not allow includes to run on IIS the file extensions can all be changed to .cshtml and includes can be replaced using the @RenderPage(filename.shtml) function. Ex:http://www.asp.net/web-pages/tutorials/working-with-pages/3-creating-a-consistent-look.
How do I view the HTML template using WAMP on Windows?
Install WAMP from http://www.wampserver.com/en/ Go to c:/wamp/bin/apache/Apache2.2.21/conf/ and edit the httpd.conf file and remove the # from in front of "Include conf/extra/httpd-vhosts.conf" to un-comment the line and save your changes Go to c:/wamp/bin/apache/Apache2.2.21/conf/extra/ and edit the httpd-vhosts.conf file Edit DocumentRoot to point to your file location usually "c:/wamp/www/name-of-folder-with-html-template/" ex. c:/wamp/www/uftemplate/. Edit ServerName to be whatever you want usually something like localhost.uftemplate and save your changes. Go to c:/Windows/System32/drivers/etc/ and open the hosts file. Add another line 127.0.0.1 localhost.uftemplate the same name you put for ServerName in the httpd-vhosts.conf file. When you try to save the file it will probably tell you you can't so copy the contents of the file and past it into another file and save it as hosts.txt. After saving the file edit the file name and remove the .txt extension. Paste the file in place of the existing host file you tried to edit before. Stop and restart WAMP so your config, vhost, and host changes take effect and go to localhost.uftemplate in your browser.
Is their an 'expand collapse' menu option for the HTML template?
After the January 27, 2012 presentation Web Services staff wrote a script to accomplish this. It is now part of the template.
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WordPress

How do I add a custom departmental logo to the template?
No unique logos are permitted. Contact identity@admin.ufl.edu if you have questions.
In the WordPress template, are there any restrictions or checks and balances flow so we don't have everyone going in and trying to add or edit posts?
Yes, in WordPress you can assign roles - author, editor, etc. - to manage the content of your site. WordPress has various roles to assign to users. These roles give different access to the WordPress Dashboard areas. To learn more about each role and its capabilities visit the WordPress Codex: http://codex.wordpress.org/Roles_and_Capabilities.
If you have a CNS-hosted virtual Web site can you also get WordPress site? Is it provided by them as part of the fee?
WordPress is not provided - you have to take steps to download a WordPress instance and upload it to the server. For information on hosting and MySQL databases visit OSG's website: http://open-systems.ufl.edu/hosting.
Will the WordPress template work with other products?
The WordPress template is designed to work only with WordPress. It will not work with other products.
Do we have any general forms built to consume feed data?
WordPress has built in widgets for loading RSS feed data. There are no general forms built to push out to campus. Contact Web Services and we can provide some recommended plug-ins for forms.
How are we notified of a new WordPress theme?
As of version 1.4 released in March 2013 there is now an update notification system built in to the theme.
Is there support available for database management?
No. Custom, post-type frameworks may be available.
How well does WordPress play with multi-site (also known as Networks)?
Well! The original set-up from UF&Shands was set up this way, so everything should work fine. For more information on WordPress networks visit the Codex: http://codex.wordpress.org/Create_A_Network
How does WordPress do backups? Has it been an issue?
By default WordPress itself does not do backups. There are several plug-ins available to create database backups. OSG also does nightly backups if the site is hosted with them. Backup frequency should be in accordance to your business needs.
Are there security issues with WordPress?
The best thing you can do is keep WordPress up-to-date! The majority of security issues are actually due to plugins used with WordPress.
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Below is a complete list of all of our frequently asked questions.